Términos del servicio
Website: https://shopvetpets.com
Company name: JBJ ECOM AB (operating as VetPets)
Organization number: 559531-5457
Email: info@shopvetpets.com
Contact Form: https://shopvetpets.com/pages/contact
Phone: +46 10 337 11 61
Address: Kungsholmsgatan 10, Unit #182, 112 27 Stockholm, Sweden
Customer service: Monday to Friday, 08:00–17:00 (GMT+01:00, Stockholm)
GENERAL TERMS
By visiting and making a purchase on VetPets, you confirm that you agree to and are bound by the terms outlined in these Terms & Conditions. These terms apply to the entire website and to all communication, including email or any other form, between you and VetPets.
Under no circumstances shall VetPets or its representatives be held liable for any direct, indirect, special, incidental, or consequential damages—including but not limited to loss of data or profit—arising from the use of or inability to use the material on this website, even if VetPets or an authorized representative has been advised of the possibility of such damages. You are responsible for any costs related to servicing, repair, or correction required by your use of materials from this site.
VetPets is not responsible for any outcomes or consequences resulting from the use of our services and resources. We reserve the right to adjust prices and revise these terms at any time.
LICENSE
VetPets grants you a revocable, non-exclusive, non-transferable, limited license to use our website strictly in accordance with these Terms.
These Terms constitute an agreement between you and JBJ ECOM AB (referred to as "VetPets", "we", "our" or "us"), the provider of the website and the services accessible via https://shopvetpets.com (“VetPets Service”).
By using our website, you agree to these terms. If you do not agree, you must not use our services. The term "you" refers both to the individual and the organization represented. Violation of these terms may result in termination of your account or access to our services without notice.
DEFINITIONS
For clarity, the following definitions apply:
Cookie: Small data stored by your browser to identify your session, store preferences, or maintain login states.
Company: Refers to JBJ ECOM AB, responsible for your data under these terms.
Device: Any internet-connected device used to access our website and services.
Service: Refers to the offerings and content available on VetPets.
Third-Party Service: Advertisers, partners, or other entities whose content or offerings may be relevant to you.
Website: The VetPets website at https://shopvetpets.com
User: Any individual or organization who visits or purchases through VetPets.
RESTRICTIONS
You agree not to, and not to allow others to:
License, sell, rent, distribute, host, or commercially exploit the website in any form.
Modify, reverse-engineer, or attempt to extract source code.
Remove or obscure any proprietary notices, including copyright or trademark information.
RETURNS & REFUNDS
Thank you for shopping with VetPets. We appreciate your trust and want to ensure a positive experience.
By completing a purchase on our website, you accept our Return & Refund Policy and Privacy Policy.
If you're not satisfied with your product, please contact us and we will work to resolve the issue promptly.
CONSENT
We have updated these Terms to provide full transparency about how we handle your data and your experience on our site. By using our website, creating an account, or making a purchase, you agree to these Terms.
LINKS TO OTHER SITES
These Terms apply only to VetPets. Our website may include links to external sites not operated by us. We are not responsible for their content, accuracy, or policies. Your interaction with these sites is governed by their own terms.
COOKIES
We use cookies to enhance your browsing experience. While not strictly necessary for using the site, they help improve functionality. Disabling cookies may limit some features. We never store personally identifiable information in cookies.
CHANGES TO TERMS
You acknowledge and agree that VetPets may change these Terms at any time. Updates will be posted on this page and take effect immediately upon publication.
MODIFICATIONS & UPDATES
We reserve the right to modify, suspend, or discontinue the website or any service without notice and without liability.
We may also release updates that modify or remove features. By continuing to use the site, you accept that these updates are subject to these Terms.
THIRD-PARTY SERVICES
We may display or link to content or services provided by third parties. VetPets is not responsible for their quality, accuracy, or legality. Use of such services is at your own risk and subject to their own terms.
TERMINATION
These Terms remain in effect until terminated by either you or VetPets. We may terminate or suspend your access to our services at any time, without notice, if you breach these Terms.
Mobile Terms of Service
Vetpets
Last updated: April 29, 2026
The Vetpets mobile message service (the "Service") is operated by VetPets (“Vetpets”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Vetpets’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Vetpets through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Vetpets. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to Vetpets or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Vetpets mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to Vetpets or email info@shopvetpets.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.