Track your order
Live updates from the moment your order leaves our warehouse until it reaches your door.
- 100-day guaranteeMoney back if it's not right
- Tracked & insuredEvery parcel, every country
- Real peopleReply within 24h on weekdays
Delivered to happy pets
“The company did an excellent job. We knew exactly where the [package] was and when it would arrive. I was impressed with the thoroughness of the company tracking and keeping me informed.”
“My package was delivered ahead of schedule.”
“I’m pleased with all 3 products especially the eye wipes. … Ordering was easy, delivery quick, reasonably priced so all good.”
“Fast delivery and what’s more great product. My dog loves having her eyes cleaned with the pads and they really work!”
“The dental wipes arrived on time and are very effective.”
“Order and delivery was efficient and went smoothly.”
Delivery questions
Where is my order?
Enter your order number and email above to see every update. We process orders within 1–2 business days (Monday–Friday); orders placed after 4:00 PM CET, at weekends or on public holidays are processed the next business day. Once your parcel ships you get an email with your tracking number.
How long does delivery take?
Total delivery time, including 1–2 days of handling at our warehouse:
- Standard: 6–12 business days
- Priority: 5–9 business days
This applies to the UK, the US and the rest of the world. Delivery times are estimates and can vary with customs, weather or carrier delays.
What does shipping cost?
- UK: Standard £2.00, free on orders £37 and over. Priority £4.50.
- Rest of the world: Standard $2.95, free on orders $49 and over. Priority $6.00.
- RoutineCare subscriptions ship free on every recurring order.
My tracking hasn't updated in a few days
That's usually normal: parcels often go several days without a new scan while they travel between countries, and the next update appears when the local carrier receives them. If your order is past the delivery window shown above, contact us and we'll look into it for you.
I entered the wrong address
Email info@shopvetpets.com with your order number as soon as possible. We can change or cancel an order as long as it hasn't left our warehouse. For a RoutineCare subscription, update the shipping address in your subscription portal at least 24 hours before the next billing date.
My parcel is damaged, lost or missing an item
All shipments are insured. If your parcel is lost or arrives damaged, contact us with your order number (and photos of any damage) and we'll make it right. If an item is missing, let us know within 7 days of delivery and we'll send a replacement or refund it.
What if my pet doesn't like it?
Every first order is covered by our 100-day money-back guarantee. Not satisfied? Contact us within 100 days of purchase and we'll take care of it. Read the refund policy.
Still need help?
Our support team replies within 24 hours, Monday–Friday 08:00–17:00 CET.
Email info@shopvetpets.com Or use our contact form