Right of Withdrawal (EU Customers)
If you are a consumer located in the European Union (EU), you have the right to withdraw from your purchase within 14 days of receiving your order, in accordance with applicable EU consumer protection laws.
To exercise your right of withdrawal, please use the form below or contact us via email.
Once we receive your request, we will confirm receipt by email.
IMPORTANT INFORMATION:
To help us process your request, please provide your order number.
- Once we receive your request, it will be registered in our system and we will confirm receipt via email.
- If your order has not yet been shipped, we may be able to stop the shipment before dispatch.
- If your order has already been shipped, your withdrawal request will be handled in accordance with applicable consumer protection laws and our Return & Refund Policy. If a return is required, we will provide instructions regarding the return process.
- The withdrawal period expires 14 days after the day you receive your order, not the order date.
- After receiving your request, we will provide information regarding the next steps.
If you have any questions regarding your withdrawal rights, please contact us at info@shopvetpets.com.
By submitting this form, you confirm that you wish to exercise your right of withdrawal.