Tietosuojakäytäntö
Last updated: 31-7-2025
JBJ ECOM AB ("we", "our", "us"), operating under the VetPets brand, is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from our website.
This policy applies to our website and any related subpages (collectively referred to as our "Service"). By accessing or using our website, you agree to the collection, storage, use, and sharing of your information as described in this Privacy Policy and in accordance with our Terms & Conditions.
Definitions
Cookie: A small file stored by your browser to identify your session, provide analytics, and remember preferences such as language or login status.
Company: Refers to JBJ ECOM AB (VetPets), Kungsholmsgatan 10, Unit #182, 112 27 Stockholm, Sweden.
Customer: A person or organization who visits our website or makes a purchase from us.
Device: Any internet-connected device used to access our website or services (e.g., mobile phone, tablet, computer).
IP Address: A unique number assigned to each device connected to the internet, which may identify your approximate location.
Personal Data: Any information that can directly or indirectly identify you as an individual.
Service: Our website and the services we provide through it.
Third-Party Service: External providers or partners that may help operate or analyze our services.
Website: https://shopvetpets.com
User: Any person who visits or interacts with our website or services.
What Information Do We Collect?
We may collect the following types of personal data:
Name and contact details (email, phone number, shipping and billing address)
Payment details (handled securely through third-party payment processors)
Order history and purchase information
IP address, browser type, and technical data for performance and security
Information provided through account registration, newsletter sign-ups, or contact forms
How Do We Use Your Information?
We use your information to:
Process and deliver your orders
Provide customer support, returns, and claims handling
Personalize and improve your experience on our website
Send relevant communications and offers (only if you have opted in)
Prevent fraud and comply with legal obligations
Sharing Information with Third Parties
We only share your information with trusted third-party partners who help us:
Process payments and manage shipping
Provide customer service
Operate and analyze website performance (e.g., Google Analytics)
Fulfill legal obligations upon request by authorities
We never sell your personal data to third parties.
Cookies
We use cookies to enhance the functionality of our website, personalize content, and analyze traffic.
You can disable cookies in your browser settings, but some features of the website may stop working correctly if you do so.
Data Storage and Protection
We follow the GDPR and relevant data protection laws when handling your personal information.
Your data is only stored for as long as necessary to fulfill its purpose or comply with legal requirements.
We use SSL encryption and secure servers to protect your data from unauthorized access.
International Data Transfers
We primarily process your data within the EU/EEA.
If your data is transferred outside the EU, we ensure it is protected in accordance with GDPR using appropriate safeguards.
Your Rights (under GDPR)
You have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Restrict or object to our processing
Withdraw your consent for marketing communications at any time
Lodge a complaint with a data protection authority if you believe we have violated data protection laws
To exercise any of these rights, contact us at: info@shopvetpets.com
Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect information from children. If such data is submitted accidentally, we will delete it immediately.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal obligations.
The most recent update date is listed at the top of this page.
Contact Us
If you have any questions about this Privacy Policy or how we handle personal data, please contact us:
Email: info@shopvetpets.com
Contact form: https://shopvetpets.com/pages/contact
Phone: +46 10 337 11 61
Website: https://shopvetpets.com
Company name: JBJ ECOM AB
Address: Kungsholmsgatan 10, Unit #182, 112 27 Stockholm, Sweden
Organization number: 559531-5457
VAT number: SE559531545701
Customer service hours: Monday to Friday, 08:00–17:00 (GMT+01:00, Stockholm)
SMS Communications
By providing your phone number and opting into SMS messaging, you consent to receive recurring text messages from VetPets regarding promotions, cart reminders, order updates, and other relevant notifications. Message frequency varies. Consent is not a condition of purchase. Standard message and data rates may apply.
Our website uses cookies and plugins to detect when you add products to your cart or browse our site without completing a purchase. This information may be used to send you timely SMS reminders.
We do not sell or share your SMS opt-in or consent status with third parties for their marketing purposes. We only share your phone number and consent information with service providers necessary to deliver SMS messages (such as Klaviyo and wireless carriers). Your information is stored securely and retained only as long as necessary to provide this service.
You may opt out of SMS messages at any time by replying STOP or following the unsubscribe instructions included in each message. For help, reply HELP or contact us at info@shopvetpets.com.