Toimituskäytäntö

VetPets
Email: info@shopvetpets.com
Contact Form: https://shopvetpets.com/pages/contact
Phone: +46 10 337 11 61
Address: Kungsholmsgatan 10, Unit #182, 112 27 Stockholm, Sweden

Our goal is to ensure a smooth and transparent shipping experience for your convenience and satisfaction. Please find the details of our shipping process below.

Shipping Area

Countries: We currently ship worldwide.

Shipping Costs

Shipping Area

Countries: We currently ship worldwide.

Shipping Costs

We offer shipping rates based on your location and order value.

For customers in the United Kingdom (UK)

  • Standard Shipping: £2.00 (Free on orders £37 and over)

  • Priority Shipping: £4.50

  • Note: Prices are displayed and charged in GBP (£) at checkout.

For customers in the Rest of the World

Standard Shipping: $2.95 (Free on orders $49 and over)

Priority Shipping: $6.00

Note: The amount will be automatically converted and displayed in your local currency at checkout.

No hidden fees: All charges are clearly displayed before completing your purchase.

Order Processing

Handling time: Orders are processed within 1–2 business days (Monday–Friday).

Cut-off time: 4:00 PM (GMT+01:00, Stockholm). Orders placed after this time will be processed on the next business day.

Weekend orders: Orders placed on weekends or public holidays will be processed the next business day.

Estimated Delivery Time

Standard Shipping: Estimated delivery is 5–10 business days after processing.

Priority Shipping: Estimated delivery is 4–7 business days after processing.

Business days: Deliveries are made Monday through Friday.

Note: Delivery times are estimates and may vary due to customs, weather, or carrier delays.

Total delivery time:

Standard Shipping: 6–12 business days

Priority Shipping: 5–9 business days

Shipping Process

Reliable Courier Services: We ship via Evri Home and Royal Mail across the UK, and via local partners for international deliveries.

Insured shipments: All shipments are insured. In case of loss or damage during transit, please contact our support team.

Sustainable packaging: We use recyclable and environmentally friendly materials whenever possible.

Tracking Information

Tracking details: You will receive an email with tracking information once your order has shipped, including the carrier name and tracking number.

Track your order: Use your tracking number here: https://shopvetpets.com/apps/parcelpanel

Questions or issues? Contact us here: https://shopvetpets.com/pages/contact

Missing Items

Report: If an item is missing from your shipment, please contact us within 7 days of delivery at info@shopvetpets.com.

Resolution: We will investigate and provide either a replacement or a refund.

Return Policy

Return window: We offer both the 14-day legal right of withdrawal and an extended 100-day return period.

Conditions: Items must be unused, undamaged, and returned in their original packaging.

Learn more: For detailed instructions and refund policies, visit: Returns & Refund Policy

Restocking Fee

We do not charge any restocking fees for returns.

Company Information

Website: https://shopvetpets.com
Company Name: JBJ ECOM AB
Company Address: Kungsholmsgatan 10, Unit #182, 112 27 Stockholm, Sweden
Email: info@shopvetpets.com
Contact Form: https://shopvetpets.com/pages/contact
Phone: +46 10 337 11 61
Organization Number: 559531-5457
VAT Number: SE559531545701
Customer service: Monday to Friday between 8:00 am to 5:00 pm (GMT+01:00, Stockholm)